AERIUM

Legal

Condition & Eligibility Guidelines

Aerium Condition & Eligibility Guidelines

Last updated: September 22, 2025

These guidelines define what you can deposit on Aerium and the minimum condition standards. They work alongside our Terms of Service, Privacy Policy, Photo Guidlines, and Anti-Money Laundering policy.

What’s eligible now

  • Clothing: tops, bottoms, dresses, outerwear, activewear, footwear.
  • Accessories: belts, hats, scarves, wallets, sunglasses, jewelry (non‑fine), watches (non‑luxury).
  • Bags & purses: handbags, totes, backpacks, small leather goods.
  • Beauty products: only new, unopened, in original manufacturer packaging with all safety seals intact.

Not eligible (examples)

  • Technology and electronic products
  • Heavily damaged or torn clothing (e.g., large rips, holes, missing major parts).
  • Counterfeit, replica, infringing, stolen, recalled, unsafe, or illegal items.
  • Weapons, weapon accessories, fireworks, hazardous materials, pressurized/aerosol products, vape or tobacco products.
  • Food, supplements, medicines, medical devices, or ingestibles.
  • Used or opened beauty/cosmetics, swatched testers, or products without intact seals; expired items.
  • Underwear, socks, bathing suits or any items intended to come into direct contact with intimate or private areas.
  • Apparel, accessories, bags, or products featuring the branding or logo of companies, organizations, or events (e.g., corporate swag, startup t-shirts, conference merchandise). This does not include the labels of the clothing/retail brands or designer lables who produce the item.
  • Items with infestations, strong odors (smoke, mildew), mold, or contamination.
  • Broken, nonfunctional, or incomplete items (e.g., missing straps, large tears rendering the item unusable) unless clearly repairable and disclosed.
  • Categories outside the list above in the What's eligible now sections.

Condition standards

  • New (NWT/NIB): Unused, with tags/box and all accessories. Beauty must be sealed with intact safety seals.
  • Like New: Worn or handled minimally, no notable wear, no stains, snags, pilling, or creasing. Hardware/zippers fully functional.
  • Good: Light, honest wear (minor scuffs, light pilling, faint marks). No structural damage. Zippers/closures functional. Soles/showing light wear only.
  • Fair: Noticeable wear that does not affect basic use (e.g., small repaired seam, visible scuffing). Must be clean and functional. Major defects must be photographed and described.

Beauty products must meet the "new" standard (factory-sealed, unopened, with all safety seals intact).

Items must be clean

  • Launder clothing prior to photos. Remove lint and debris.
  • Interiors of bags should be free of residue; hardware should function.
  • Footwear should be wiped clean; no excessive dirt or damaged soles.

Authenticity & accuracy

  • You represent items are authentic and accurately described. We may request additional proof (receipts, close‑ups of serials/tags) or decline deposits we cannot verify.
  • Brand, size, color, and material should match labels and photos.

Beauty category specifics

  • Only brand‑new, factory‑sealed products in original packaging.
  • No opened, swatched, decanted, or tester products.
  • Check and disclose expiry dates where printed. Expired or near‑expiry items may be rejected.

Photos are required

We may decline or reverse a deposit

  • Aerium may refuse or reverse deposits that violate these rules, appear unsafe or inauthentic, fail photo/anti‑fraud checks, or present legal/compliance risk.
  • Repeated or serious violations may lead to account limits, suspensions, or closure.

Contact

  • Questions or privacy requests: through the in-app Aerium support chat or at adam@joinaerium.com

Aerium reserves the right to remove items, suspend users, and or pursue recourse to the fullest extent of the law when deemed necessary by Aerium leadership.

Aerium's full terms of service agreements is available at Aerium Terms of Service.